Candle
*Candle design may vary based on availability*
We will send some of our favorite candle scents and designs
Orders are typically processed and shipped within 5-10 business days of payment confirmation, excluding weekends and holidays.
Shipping Methods and Rates: We offer standard shipping via UPS for domestic orders. Shipping rates are calculated at checkout based on the destination and weight of the package.
Delivery Times: Estimated delivery times are provided at checkout and may vary depending on the shipping destination. Please note that delivery times are approximate and not guaranteed.
International Shipping: We currently do not offer international shipping.
Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within 60 days of receipt for a full refund or exchange.
Please note the following conditions:
- Items must be unused and in their original packaging.
- Returns must include proof of purchase.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
To initiate a return or for any questions regarding returns and refunds, please contact our customer service team at info@collectedco.com. Refunds will be processed within 7-10 of receiving the item.
BROKEN OR DAMAGED ITEMS: If you receive a broken or defective item, please contact us within 14 days of delivery to arrange for a replacement or refund. To initiate a return, please provide your order number and details of the issue. We may request a photo or return of the damaged item. Refunds will be issued to the original payment method upon inspection of the returned item.
